Customer Service Advisor

About Black Sheep Wools

We are a busy family business founded nearly 40 years ago. One of the best known names in the UK craft market with a great reputation, our customer offering includes:

Our website, providing a wide range of yarn and accessories from popular brands

The Craft Barn, the largest independent Local Yarn Shop in the UK

A large and highly engaged social media community of customers


Duties and responsibilities

Managing customer order enquiries, by email, website and phone

Advising customers with general knitting, crochet and product enquiries and turning these into sales

Working closely with our warehouse and shop teams

Providing feedback on service and errors and flagging any problems early

Identifying and assessing customer needs to provide even better service in future



Previous customer service experience within an ecommerce setting

Genuinely desire to help people, get stuck in and learn on the job

A background in knitting, crochet and craft would be ideal

Excellent IT and communication skills

Ability to multi-task, prioritise, and manage your time effectively


Hours and place of work

15 hours a week over 5 mornings, with some flexibility around start and finish time

Ideal for a parent wanting to fit around the school run 

During peak times, there may be an opportunity to work extra hours

Based at The Craft Barn in Culcheth, Warrington 



20 days holiday a year plus Bank Holidays (pro rata)

Staff Discount on purchases

Enrollment with the company Healthshield Policy

Remuneration discussed at interview stage


To apply, send your CV and a covering email to:

Closing date: 7th October