Delivery & Returns
If this page does not answer your query, please email firstname.lastname@example.org or call +44 (0)1925 764 231 opt 2 Monday - Friday 9.30am - 4.30pm
Once your order has been placed and paid for, it can not be amended.
Delivery & DispatchShipping costs
- UK: £2.95 per order (Free shipping on all UK orders over £25)
- Ireland £7.00 per order
- USA £15.00 per order
- Canada £25.00 per order
- Australia £25.00 per order
- New Zealand £30.00 per order
- Japan £30.00 per order
- South Korea £30.00 per order
- Shipping to all other countries is temporarily suspended
Every effort is made to ensure that delivery is within a maximum of 7 working days for orders in the UK. Please allow for extra delivery time for any orders outside of the UK. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.
International customers, please note: we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.
Unfortunately we no longer ship to Russia.
Please allow 7 working days for delivery before contacting us to chase your order.
All products are delivered either by Royal Mail (1st class) or courier, depending on their size and value. On rare occasions different products in the same order may be delivered separately.
International customers please note: If your parcel exceeds 2kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.
*Deliveries to The USA
Deliveries to The USA are made with our shipping partner DHL.Once your order has been shipped, you will receive a notification from DHL EXPRESS ON DEMAND DELIVERY (DHL ODD)
ODD Will EMAIL/SMS updates about your shipments progress and estimated delivery date/time.
When the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery.
Giving you maximum flexibility and greater control over your shipment.
DHL ON DEMAND DELIVERY offers the following free delivery options:
Deliver my package on Another Day: Scheduled delivery
Deliver my package to Another Address: Alternate Delivery to work or family.
Deliver my Package at a Safe Place: Authorise Shipment Release.
Deliver my package with Neighbour: Leave with neighbour, reception or guard.
Deliver my package at a DHL Service Point: Hold for Collection.
Request my Hold My Package: Vacation hold safekeeping up to 30 days.
ODD give you full control and lets you never miss another delivery.
Flexible convenient and always as the right moment just add your mobile number and email address at the checkout to receive these On Demand Delivery Options
Returns & Replacements
If you are unhappy with your goods, you can return them in a saleable condition within 28 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.
All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.
A refund will be issued as soon as we receive the goods for the price paid for the item.
If you have a query regarding the refund you must let us know within 28 days of the refund being issued.
We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.
If an order is returned to us by post or courier company then we will cancel your order and refund you.
Patterns & Pattern Books are NON Refundable
If your item is not in stock, we will order the item for you. This means that there may be a slight delay in getting you order to you. You will be contacted should this apply to you.
Workshops and Events
Sometimes due to circumstances beyond our control workshops and events may be cancelled. We can't be held liable for any travel costs incurred. If you cancel your place on the workshop within 48 hours of the event taking place, unfortunately you will still be charged.
You can contact us using one of the following methods:
Phone: +44 (0)1925 764231
- Opt 1: New Order - Lines open 9.30am - 4.30pm (Mon - Fri)
- Opt 2: Customer Service - Lines open 9.30am - 4.30pm (Mon - Fri)
- Opt 3: Shop (Craft Barn) - Lines open from 9am - 5pm (Mon - Sat) 10am - 4pm (Sunday & Bank holidays)
To help us deal with your query, please provide your order reference and a contact phone number.
Black Sheep Wools