If this page does not answer your query, please email firstname.lastname@example.org or call +44 (0)1925 764 231 opt 2 Monday - Friday 9am - 5pm Saturday 9am - 4pm.
CHRISTMAS OPENING HOURS
Normal opening hours will remain over the festive season with the exception of the following days:
Wednesday 24th December (Christmas Eve): 9am – 3pm
Thursday 25th December (Christmas Day): CLOSED
Friday 26th December (Boxing Day): CLOSED
Wednesday 31st December (New Year’s Eve): 9am – 4pm
Thursday 1st January (New Year’s Day): CLOSED
Delivery & Dispatch
Every effort is made to ensure that delivery is within a maximum of 7 working days for orders in the UK. Please allow for extra delivery time for any orders outside of the UK. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.
Please allow 7 working days for delivery before contacting us to chase your order.
All products are delivered either by Royal Mail (1st class) or courier, depending on their size and value. On rare occasions different products in the same order may be delivered separately.
International customers please note: If your parcel exceeds 2kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.
Returns & Replacements
If you are unhappy with your goods, you can return them in a saleable condition within 28 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.
All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.
A refund will be issued as soon as we receive the goods for the price paid for the item.
We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.
Patterns & Pattern Books are NON Refundable
If your item is not in stock, we will order the item for you. This means that there may be a slight delay in getting you order to you. You will be contacted should this apply to you.
Workshops and Events
Sometimes due to circumstances beyond our control workshops and events may be cancelled. We can't held liable for any travel costs incurred. If you cancel your place on the workshop within 48 hours of the event taking place, unfortunately you will still be charged.
You can contact us using one of the following methods:
Phone: +44 (0)1925 764231 -
Black Sheep Wools,
Trident Business Park
To help us deal with your query quickly and efficiently please ensure that you have your order reference number before calling and provide a quality contact number should you wish to enquire in writing.