Shipping And Handling
Items ordered from Black Sheep Wools Ltd will be delivered as soon as possible in accordance to the requested delivery service.
- Shipping in the UK: £2.95 per order (Free shipping on all UK orders over £25)
- Shipping to the EU: £5.00 per order
- Shipping to Rest of the World: £10.00 per order
Every effort is made to ensure that delivery is within a maximum of 7 working days for orders in the UK. Please allow for extra delivery time for any orders outside of the UK. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.
Please allow 7 working days for delivery before contacting us to chase your order.
All products are delivered either by courier or by post, depending on their size and value. On rare occasions different products in the same order may be delivered separately.
International customers please note: If your parcel exceeds 2kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.
We will normally send your order to you within 7 business days. International orders are generally received within 10 days.
If your item is not in stock, we will order the item for you. This means that there may be a slight delay in getting your order to you. You will be contacted should this apply to you.
If you are unhappy with your goods, you can return them in a saleable, odour free condition within 28 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.
All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.
We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.
Patterns & Pattern Books are NON Refundable.