Testimonials

I would like to say a huge thank you to Maria in Customer Services, who tracked down the wool I needed to finish my jumper ( as I had not ordered enough!), she even went into the warehouse herself to look for me. Also thank you to Emma for processing the order quickly & efficiently. Outstanding Customer Service and an excellent team. Thank you.

-Trish Cambridge

Just wanted to send you a quick thank you for my first order which was placed last Thursday and delivered to my desk on Monday! I am very impressed - haven't had a chance to start knitting yet but will do very soon! And I gather you will be at the NEC here in Birmingham next weekend and my friend and I will be visiting,so will come up and say hello!Many thanks - will definitely be using you again!

-Ellen Boylin

Thank you so much for your really efficient service. I made this order on 11th March at about 4pm. There was a query, so I received a phone call yesterday at about lunch time. All was resolved and I have just received the order. I will certainly be coming back for more when I've finished this lot! And I shall recommend you to fellow knitters.Thank you again. Keep up the good work.

-Pilla Jones - One happy customer!

I am a relatively new customer to black sheep wools site, and being both a knitter, cross stitch and crafter, I find your site very easy to get around, and appreciate all crafts in one area

-Hazel Exley

I want to thank you so very much for posting my order so promptly. Ordered on Saturday,delivered today. I didnt expect it so soon on account of the weather(snow) Well done everyone at Blacksheep Wool.

-Mrs Trivette

Just wanted to say thank you for my order which arrived today. I live in France and good quality wool is hard to find, and if I do find it then it is so expensive, so I'm very pleased to have found you! Thanks so much for the excellent service.

-Janette

Just wanted to thank you for your very quick delivery on this order - I'm knitting for a new baby so time is of the essence! I will definitely be using you again :)

-Carly Brewer

Just to say ‘Thank you’ for the magnificent service. I ordered my wool and pattern on Friday morning and, what a surprise, it was delivered Saturday morning.

-Debbie Winton

Just to say a huge thank you for not only getting my yarn to me so quickly, but also being able match the dye lots. I am consistently impressed by your customer service, choice of yarns and great prices. The best LYS on the Internet.

-Christine

Thank you very much for your prompt delivery and effort to find me the wool I needed. Great service and kindness

-Norma Gillies

Placed my order (Order Number 100027166) on Tuesday 12 February 2013 22:33:21 GMT, arrived here ( in Sowerby Bridge, West Yorkshire) on Friday 15 February 2013 12:31:00 GMT... how speedy is that?? Excellent turnaround and everything that I wanted (even better in reality; photos are very accurate for colour, but you don't see the quality unless you handle the yarn)... Thank you, so very much! I'm more than happy with my purchase (and will be back for more)!

-Sue Haigh

Just to say thanks very much for the very speedy delivery of my recent order - very impressed! Love the Black Sheep website and am always pleased with your excellent service. keep up the good work!!

-Grace Fowler

Thank you very much for your excellent service in dispatching my order so promptly. I received it the following day of placing the order. Brilliant. You may be a website, but after speaking to you last Friday I felt that I received personal service.

-Ann Rampton

Many thanks for getting back to me - that will be perfect thanks! I look forward to getting them. You have been really great - excellent customer service! I'm really happy I found you online.

-Julia

Very helpful company, kept me informed of dispatch and yarn posted quickly. Will recommend and happily use again!

-Helen McCorry

The wools purchased were available at a price far lower than at any of my local sources, and as a result of purchasing through Black Sheep Wools I am able to have the results that I want and still remain within my budget!

-Latecia Herold

Black Sheep Wools has provided fantastic service every time I've purchased supplies from them. From one previous experience, their customer care service is outstanding too. So, I am and will be a repeat customer!

-Amanda Goh

Easy to order, easy to pay and quick, cheap delivery to France. Will certainly order again and recommend Black Sheep Wools to like-minded knitters.

-Wendy Pollard

very happy with the goods i ordered delivery was very quick have bought goods before from them on line and at craft shows will be buying from them frequently excellent service

-Deborah Pollard

I cannot praise this company highly enough. Delivery is always speedy. They make every attempt to find substitutes should the ordered yarns be unavailable.

-Nora Campbell

Outstanding. Great service, very quick. Excellent value for money. It was such a good bargain I bought two lots of wool instead of just one, too good to miss. Will definitely be using them in the future.

-Anne Shilton

I use black sheep wools a lot and they have been consistent every time I’ve used them fantastic range of wools at extremely competitive prices excellent delivery time and very helpful when i have had a query on the phone. I would recommend this store to everyone who knits.

-Pamela Eynon

Fast and efficient as usual. Thank you very much. Your special offers are always a joy to browse and the temptation proves too much at times.

-Mary Pelowski

Product is always as described, quickly dispatched and the team are marvellous with questions.

-Sheila Brenan

I was very impressed with the service I received, I ordered on a Thursday morning and my parcel was delivered the next day! :)

-Katy Oliver

It is always nice doing business with your company - a delight.

-Vanetta Sandison

Black Sheep's website is a pleasure to use and makes ordering items easy and quick. Black Sheep Wool's description was accurate. I am very pleased with the pattern and wool, also with the speedy delivery.

-Dorothy Sandison

Wide range, unbeatable prices. Easy to use site, quick delivery. I recommend this site to all my friends. Well done black sheep wools we could do with an outlet in North Yorkshire :)

-Diane Green

Wonderful firm to buy from everything came beautifully wrapped and was exactly the shade of wool I ordered. Will recommend to friends

-Maria Milaszkiewicz

Excellent images on website make it easy to see what you're buying, but so much choice makes it difficult to choose. Excellent quality yarns at affordable prices. Secure links, making it easy to pay, and super speedy delivery! What more could you ask for?

-Susan Haigh

Just to say thanks very much for the very speedy delivery of my recent order - very impressed! Love the Black Sheep website and am always pleased with your excellent service. keep up the good work!!

-Grace Fowler

You have been really great - excellent customer service! I'm really happy I found you online.

-Julia Bradshaw

Thank you very much for your excellent service in dispatching my order so promptly. I received it the following day of placing the order. Brilliant. You may be a website, but after speaking to you last Friday I felt that I received personal service.

- Anne Rampton

It's increasingly difficult to use a wool shop as it isn't an exactly local experience, so I enjoyed the Black Sheep alternative. The choice was excellent, prices extremely reasonable and the delivery prompt.

- Alison Smith

Efficient personal service & great range of products at fantastic prices. Fantastic 'family' business that communicates to the hearts of knitters & crocheters directly. Would highly recommend to everyone.

- Clare Wilkins

Thank you for your prompt and efficient service.

- Elizabeth Banyard

Never had a problem - a brilliant company to deal with

- Patricia Bradstock

Very quick delivery and excellent price.

- Susan White

I love the wools I always buy from you guys even if I’m a little short I can always rely on your help to find me the same or very similar colour

- Daphne Serrhat

"Thankyou, my wool arrived quickely, excellent service. I plan to order again."

- Karen

"I love shopping on line at black sheep wools and enjoy even more visiting their shop. It's like an Aladdin's cave full of different crafts and amazing wool I could spend hours in there. All of the wool I have ever purchased from Blacksheep wools has been of the highest quality and very reasonably priced. I always know my purchases will be to my liking."

- Sheila Davidson

"Very speedy delivery, great range and prices, will definitely buy from you again."

- Abi Millard

"I am very relieved to have found your website. Where I live in Italy there are very few wool shops and those that I have found have very poor quality wool. Your service is both excellent and speedy. Thank you!!"

- Carole Howell

"Choice and delivery are always excellent. Prices are very good too, which is really bad for me cos I think oh I'll just buy this and then I end up with loads of unfinished projects or even unstarted project!"

- Grainne Kealey

"Excellent customer service. Nice, friendly, sufficient!"

- Nadine Hartley

"Wool and patterns arrive promptly and beautifully packaged and web site easy to use. Thank you Black Sheep Wools!"

- Jill Heathhorn

"My first order took more than a few days to arrive. Customer services were excellent and very clear instructions were given when I wanted a refund which was made quickly."

- Frankanne Domato

"Having not ordered enough wool I had the need to contact their customer services to see if there was wool from their clearance sale still available. They were incredibly helpful!"

- Christine Greenough

"I am very happy to have found the Black Sheep web site as I've been very pleased with every order I have placed. The quality is good, the service is good and the prices are usually excellent. I find that the delivery is usually within two days of the online booking."

- Sarah Brewster

"Started buying wool from Black Sheep 2 years ago and never had any complaints with various orders. Efficient,reliable, speedy service. Good customer relations with emails when goods are being despatched."

- Sandra Sinclair

"Excellent website with a good selection of products and special offers. The newsletter makes for a friendly attractive service where customers are valued. Delivery of products ordered is swift."

- Olive

"I have just received my wool and needles this morning! First time ordering from you and certainly won't be the last! I will be recommending you to my family and friends. Package arrived early (could hardly believe it was so quick) well wrapped and everything perfect. Choice of wool is incredible and the price amazing. This cardigan I am going to knit would have cost me somewhere in the region of £72 in a local shop and that was only the wool! To get it for £37 is a real bargain. Thank you very much for your service. Fantastic!"

- Olive

"Many thanks to Maria for finding me the last two skeins of D.B. Donegal Tweed Chunky in Denim and to Emma for ploughing through my telephone order yesterday, complete with dye lot numbers to be matched, and then phoning me today as there was only a single skein of slate grey left, which I bought and then replaced the unavailable slate with the available lighter brown. Wonderful. I have always had such brilliant service from the lasses at Black Sheep."

- Linda Bloomfield

"I appreciate all the effort you have gone to and will take your advice in terms of future orders. I will also be singing your praises down here as your company and your additional effort reflect brilliant customer service. Thank you so much."

- Debbie

"I just wanted to let you know how exceedingly happy I am to have received my order today, barely 7 1/2 days after placing my order. Your service/speed of shipping is quite wonderful."

- Ruth Bielec

"Thank you very much for taking the time to respond to my email over the weekend. I really appreciate hearing from you and your recommendations for the "Rico soft merino Aran". I ordered 22 balls in the Aran. I may decide to return the Debbie Bliss Denim or use it for another project. I am looking forward to receiving my order and using your amazing online store again"

- Sandy

"I got my second parcel today. Thank you, cannot justly express my appreciation for you, your patience and your support! :-)"

- Helen

"Thanks for that and thank you to everyone for the great service all year. Happy new year."

- Susannah O'Carroll

"Thank you so much for your excellent service! I don't think I will ever bother going to yarn stockists again!!! The service you have provided me with is above and beyond what I expected. The choice of yarns is exceptional and your staff are to be commended"

- Lynn Cartwright

"Just wanted to say thank you to u guys for such brilliant service. I love the speed with which you dispatch orders and your customer service is fantastic both in the shop and online- well done and thank you for giving your customers a great shopping experience! Just wish you gave lessons to other retailers!!!!"

- Denise

"I have just taken delivery of my wool order and I wish to thank you for your prompt and excellent service. As an avid knitter and crocheter I find my choice of wool shops very limited where I live, they are around but here in the South they are few and far between and don't carry a wide choice of yarns and colours. So it's nice to find an on-line retailer who do stock a good range and offer a quick and such good service as yourselves. I shall no doubt be using you again in the future."

- Wendy

"I'm just writing to thank you for the wonderfully efficient service you have provided. I will certainly buy from you in the future and recommend you to my friends! Many thanks once again."

- Jane

"Just received my first order from you and would like to thank you for your prompt delivery, my first experience with your company has been first class, will not hesitate to order from you again."

- Elsie

"I just received my first order from Black Sheep Wools and I am delighted with both the quality of the products and the service. The pattern and wool exceeded my expectations and my son will soon be warm and cosy at university in his new sweater. I will be ordering from you again and again!"

- Joanne

"Thank you for my order of the wool and pattern they arrived this afternoon and thank you also for the excellent customer service you give to customers. The knitting needles will be out this evening starting the waist coat. Best wishes to you all."

- Lynne

"Good morning to you all, I would just like to say thank-you so very much for your excellent service. My garnet cotton arrived this morning and I know it was only posted yesterday, you are brilliant, thank you best wishes to you all."

- Mary Ann xx

"I've been buying off your site for about a year now and I just wanted to encourage you all, as the new site looks amazing! For some reason most knitting sites look really dull and very dated. But your update makes knitting even more exciting. Look forward to adding to my stock very soon."

- Natasha

"I just wanted to say how excited I am about the new website. I love ordering from black sheep but with the old website it wasn't the easiest process. The new one is lovely and I can't wait to browse. I hope to see you for some bargains at the knit and stitch show next week if you are there again!"

- Kate

"I'd like to thank you for supplying this order. I had found that the wool was very hard to obtain – I think it has been discontinued – but you had it at a very good price. Your delivery was extremely quick and you even managed to supply all the balls from the same dye batch! I couldn't have asked for better or quicker price, service and delivery. If I find that I have once again been bitten by the knitting bug after I have this sweater completed, I will definitely be back! "

- Claire

"It's not an order as I come to the craft barn to shop. Just wanted to say love your new web site especially being able to refine choices, what a good idea. A lot of work must have gone into it, congratulations!"

- Lynda

"Just a line to congratulate you on the new website----wonderful!!! Introduced you to like-minded ladies, and hope to have a run up this month, so they can see you in the flesh-----so to speak."

- Jillian

"Love the new website!! What a fantastic improvement - really enables browsing and colour co-ordinating. Great job."

- Amanda

"Wow what a lovely website! So glad you won the award for your blog I did vote for you because it is the best and very informative and I love to see what you are all knitting. I love lacy knitting but am trying to decide whether to knit lacy or go for my first choice of knitting a white cable cardigan or jumper or both? Well done for such a very interesting site including the good prices. I will be knitting the cat blanket and the granny square blankets using my oddments up and when I have decided purchase more from you regarding the colour scheme. Thank you for a job well done, look forward to seeing more of your projects."

- Catherine xx

"The new website is stunning, as I now live in France I know that for £5 I can have all my favorites delivered to my door. I give you 10 out of 10 for effort, inspiration, and price, wonderful, thank you.."

- Angel (happy customer since 2009)

"Hi just wanted to say "WOW" to the brilliant new site. It is easy to find what you need and as usual you have made it easy for your customers to find wool and accessories and patterns. Once again "WOW"."

- Jill

"Congratulations on your new website. It's fantastic!."

- May

"Congratulations on your new website. It is a cracker!! Much improved over the old one!! Well done."

- Sylvia

"I have this morning received a further ball of the correct wool, very much appreciated. Ordering wool and patterns on line is new to me but is excellent as I do not live very near a good wool shop, I shall without a doubt be ordering again and will recommend you to friends."

- Sue

"Many thanks for prompt delivery, it duly arrived today. You helped make my wifes xmas and she has started knitting for our grand children already."

- M Welman

"I will like to thank you so much for your second to none service! My last order was Monday the 19th December around midday. I phoned you first and then placed the order online. The wool for Grandmother arrived the very next day I am so happy and it is now wrapped under the Christmas Tree. Thank you so much and please also say a big thank you to the Post People. Always excellent service from you!"

"I like to wish you a Merry Christmas and a Happy trading New Year."

- Mrs J Russell

"Order received yesterday, super delivery, Merry Christmas to you all."

- Diana

"Thankyou, my wool arrived quickely, excellent service. I plan to order again."

- Karen

"Thank you BlackSheep for my order, I got all the order yesterday and have already started on the first already. Thanks again and Merry Christmas to one and all."

- Lauren

"My package arrived today. Thank you all for the great service! Merry Christmas."

- Aislinn

"Many thanks for your usual high quality service - I received my order this morning. Best wishes for the festive season."

- Janis Crichton

"I just wanted to say thank you to the staff at Blacksheep wools. I placed the order below on Friday morning in hope that it would arrive before Christmas so I would have something to do over the holidays and to my utter surprise it arrived this morning.
Thank you very much for your prompt service. I have to say your delivery times have really got so much better since my first order and it is appreciated.
Merry Christmas to all at Blacksheep Wools."

- Margaret Castleton

"Order received this morning. Many thanks for excellent service.
Hope you all have a very happy Christmas."

- Frances

"I want to say thankyou very much to you for the good work you do to provide great yarns at unbelievably good prices and so, so amazingly fast! I recommend your website to every other wool junkie I meet!
Wishing you all a peaceful, warm Christmastime."

- Jennifer Fuchs.