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Free UK delivery on orders over £25

Mon - Fri 9.00 - 17.00
Sat - 9.00 - 16.00

Terms & Conditions

About Us

This website is owned and operated by Black Sheep Wools Ltd. If you have any suggestions or comments or you need to contact us for any other reason, please use the details below.

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Black Sheep Wools Ltd,
Warehouse Studios,
Glaziers Lane, 
Culcheth, 
Warrington,
WA3 4AQ,
United Kingdom
 

 

  • VAT Registration number: GB 403-6110-10
  • Registered in England & Wales.
  • Registered office address (as above)
  • Company Number: 02129151

Making A Purchase

Browse the store and add items you wish to buy into the shopping cart. After you have finished shopping, click on 'checkout' and you will then be able to make payment via Credit / Debit card or Pay Pal.

If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency at the current exchange rate.

Please note that choosing the wrong country may result in incorrect shipping or VAT charges being applied to your order. We reserve the right to adjust your order after it has been submitted if you choose the wrong location from the list of countries when placing your order.

Once your order has been placed you should receive an order acknowledgement, providing you specified a valid email address at the time of placing your order. Please note that this email is merely an acknowledgement that your order has been received by us. Orders can only be classed as accepted by us once they have been delivered. In the unlikely event that your order contained items that were incorrectly priced by us we reserve the right to adjust your order when it is received by us. We will endeavour to notify you of this prior to the order being adjusted.

Orders placed cannot be amended, however if you contact our Customer Service Team within 12 hours of placing your order, they may be able to raise an additional order for you and waive the postage charge.

Shipping And Handling

Items ordered from Black Sheep Wools Ltd will be delivered as soon as possible in accordance to the requested delivery service.

  • Shipping in the UK: £2.50 per order (Free shipping on all UK orders over £25)
  • Shipping to the EU & USA: £5.00 per order
  • Shipping to Rest of the World: £10.00 per order

Every effort is made to ensure that delivery is within a maximum of 7 working days. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.

Please allow 7 working days for delivery before contacting us to chase your order.

All products are delivered either by courier or by post, depending on their size and value. On rare occasions different products in the same order may be delivered separately.

International customers please note: If your parcel exceeds 2kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.

Delivery Schedule

We will normally send your order to you within 7 business days. International orders are generally received within 10 days.

Back Orders

If your item is not in stock, we will order the item for you. This means that there may be a slight delay in getting your order to you. You will be contacted should this apply to you.

Gift Cards

  • You can redeem your Black Sheep Wools Gift Card at The Black Sheep Craft Barn, online at www.blacksheepwools.com or over the phone
  • If card is to be redeemed in the The Black Sheep Craft Barn the silver panel MUST be intact and still covering the code.
  • If card is to be redeemed online or over the phone please scratch off the silver panel and use the code where the gift card payment option is available at the online checkout
  • Treat your card like cash. Lost or stolen cards cannot be replaced.
  • You can check your Black Sheep Wools Gift Card balance by phoning 01925 764231 option 1 or via your online account by clicking store credit or gift card.
  • Gift cards cannot be exchanged for cash.
  • Please note that if the value of the item being purchased online exceeds the value of the Black Sheep Wools Gift Card you must have a valid credit card or debit card.
  • No refunds are available.
  • Damaged, altered or cancelled cards will not be accepted

Workshops and Events

Sometimes due to circumstances beyond our control workshops and events may be cancelled. We can't held liable for any travel costs incurred. If you cancel your place on the workshop within 48 hours of the event taking place, unfortunately you will still be charged. 

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

If you are not 100% happy with your purchase you have 28 days to apply for a full refund.

Contacting Us

If you need to contact us, please email orders@blacksheepwools.com. Alternatively you can call on +44(0)1925 764231, or write to us at Black Sheep Wools Ltd, Partridge Lakes, Glaziers Lane, Culcheth, Warrington, Cheshire, WA3 4AQ, United Kingdom.

Privacy Policy

Black Sheep Wools Ltd do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case the third party will not disclose any of the details to any other third party.

Our Cookie Policy

In order to use the online shopping and personalisation features of our website your computer (or other device such as a tablet or mobile phone) needs to accept cookies.

Cookies allow us to recognize you automatically whenever you visit our site. This means we can personalize your experience and provide you with a better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of some features of our website, such as storing items in your Shopping Cart, or receiving personalized recommendations.

Our cookies do not store personal information such as your address, phone number or payment details. We strongly encourage you to configure your web browser to accept cookies from our website. If you want to block or delete cookies from our website you can use your browser settings to do this (covered in the Help menu of your browser).

This is a list of the main cookies we use and their purpose.

Name Purpose
__utma, __utmb, __utmc, __utmz, __utmv Google Analytics. These cookies are used to collect information about how visitors use our site. The information is used to help us improve the website and shopping experience. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
_pk_id, _pk_id, _pk_ref, _pk_cvar, _pk_id _pk_ses Jirafe Analytics, utilising the Piwik Tracking and Analytics system. These cookies are used to collect information about how our visitors use our shopping cart and checkout. The information is used to help us improve the website and shopping experience. The cookies collect information in an anonymous form, including the number of visitors to place items in the shopping cart, how many progress to the checkout, and how many make purchases.
mf_user Crazyegg. These cookies are used to collect aggregate anonymous information about how vistors use our site, which parts of the page they scroll to and where they click on a page. It cannot be used to track individual user's activity
nitrogento_cache_fullpage, nitrogento_last_store These cookies help to increase the speed at which you see web pages from our site. We continually are working to make our site easier to use, and a fast page load time is an important factor in improving the customer experience.

Flash cookies: We display video on our website using Adobe Flash Player, which uses Flash cookies to help improve your viewing experience. Flash cookies are not managed in the same way as other cookies by your browser. If you want to block or delete a Flash cookie see Adobe Flashplayer Security Settings (opens in a new window). Note that if you disable Flash cookies you'll be unable to access video content on our site

Share tools: If you share content with friends through social networks, such as Facebook and Twitter, you could be sent cookies from these websites. We don't control the setting of these cookies. You should check those third-party websites for more information about their cookies and what you need to do to manage them.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • a. Take and fulfil customer orders.
  • b. Administer and enhance the site and service.
  • c. Only disclose information to third-parties for goods delivery purposes.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies

Electronic Communications

If You are or You choose to provide Us with personal data over the Internet, You should be aware that data transmission via this medium cannot be guaranteed to be 100% secure. Whilst We will take all reasonable efforts to protect such personal data, You acknowledge that We cannot ensure or warrant the security of any personal data provided by these means and You provide it to Us at Your own risk. Once received, We have stringent security procedures covering the storage and disclosure of Your personal data in order to prevent unauthorised access and to comply with the UK Data Protection Act 1998. If, despite Our security precautions, personal data is inadvertently disclosed, We shall use all reasonable endeavours to limit and remedy the disclosure but, to the extent permitted by law, We accept no liability for unintentional disclosure of personal data.

From time to time, we will use your contact details to inform you of promotional products and services which we think will be suitable for you.

If you wish to opt out of such communication please email newsletter@blacksheepwools.com

Returns Policy

If you are not 100% happy with your purchase you have 28 days from the point of sale to return the items back to us.

All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.

Patterns & Pattern Books are NON Refundable

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.

Goods found to have been used will not be replaced or credited unless faulty.

A refund will be issued as soon as we receive the goods for the price paid for the item. We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.

We reserve the right to amend our terms and conditions of business at any time without prior notification.

Law And Juristriction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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