Touching Elegance by Kim Hargreaves

Please allow 7 working days for delivery before contacting us to chase your order.

All products are delivered either by Royal Mail (1st class) or courier, depending on their size and value. On rare occasions different products in the same order may be delivered separately.

International customers please note: If your parcel exceeds 2kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.

Returns & Replacements

If you are unhappy with your goods, you can return them in a saleable condition within 28 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.

All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.

A refund will be issued as soon as we receive the goods for the price paid for the item.

We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.

Patterns & Pattern Books are NON Refundable

Workshops and Events

Sometimes due to circumstances beyond our control workshops and events may be cancelled. We can't held liable for any travel costs incurred. If you cancel your place on the workshop within 48 hours of the event taking place, unfortunately you will still be charged. 

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